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Elevance Health Design Researcher in Westchester, Illinois

Design Researcher

  • Job Family: Digital and Technology

  • Type: Full time

  • Date Posted:Jul 07, 2022

  • Req #: PS71299

Location:

  • Massachusetts, Massachusetts

  • North Carolina, North Carolina

  • Texas, Texas

  • Virginia, Virginia

  • Colorado, Colorado

  • Illinois, Illinois

  • Washington, Washington

  • New York, New York

  • California, California

Description

Build the possibilities. Make an extraordinary impact:

As a Design Researcher at Elevance Health Innovation, you will engage at a strategic level but will also have exposure to the broad range of the Innovation portfolio and the opportunity to make significant contributions to impactful work. You will be working alongside our Innovation Leaders to deliver thoughtful, well-executed, and effective creative materials and design thinking artifacts.

We are looking for someone who is passionate about the human centered design process to join our team. We seek someone who is empathic, curious, highly collaborative and open to exploring innovative ideas that go beyond the everyday.

How you will make an impact:

  • Knowledge of human-centered design methodology and ability to co-lead project work using best practices and tools.

  • Design and facilitate workshops with diverse stakeholders for research, co-creation and alignment.

  • Ability to manage and execute multiple projects through various stages and be comfortable with some ambiguity and shifting priorities.

  • Develop discussion guides and stimuli to use in research.

  • Conduct primary and secondary research to generate insights that drive design decisions.

  • Co-lead the development of user journey/service maps (moments that matter) with insights that drive to opportunity areas.

  • Can clearly define problem statements and next actionable steps.

  • Develop archetype/personas to ground teams in the work they are doing.

  • Build strong relationships within the innovation team and across the organization.

  • Work with team members to define project scope and work plans for delivery.

  • Present work to team members and business stakeholders.

Minimum Requirements:

  • Requires a BA/BS degree in experience design and strategy, psychology or related field of study. A minimum of 3 years of experience in applying critical thinking, creative problem-solving, design research, sense-making and pattern recognition on projects; experience with visualization and storytelling (personas, journey mapping); experience leading design, and experience verbally and visually presenting insights, ideas and concepts; or any combination of education and experience, which would provide an equivalent background.

  • Master’s degree strongly preferred.

Preferred Skills, Capabilities and Experiences:

  • 3+ years of design thinking experience . You have a breadth of knowledge of delivering work using a human-centered design process.

  • Comfortable with ambiguity. Self-starter with a bias towards action. Can adjust to shifting priorities.

  • Great communication skills. You present design decisions and processes clearly and confidently, regardless of audience.

  • You believe in human-centered design. Growing understanding of user-centered design methods and best practices.

  • Bring solutions to life. Ability to visualize and prototype (in collaboration with a design team) intended solutions at various levels of fidelity to use as stimuli in research.

  • Be Agile. Ability to thrive in a fast-paced, collaborative, agile environment, while also co-leading iterative process improvement efforts.

  • A collaborative approach. You’re a great partner to your cross-functional teammates.

  • A growth-mindset. You’re curious and receptive to feedback and can adapt quickly in a fast-paced environment.

  • A sense of humor. We spend a lot of time together—sharing gifs and laughing over lunch keeps us energized and inspired throughout the day.

  • Experience designing and building solutions for HealthCare is a plus.

  • Knowledge of dScout and Schlessinger, or other research tools is a plus.

  • Design skills is a plus.

Applicable to Colorado Applicants Only

Annual Salary Range*: $65,760 - $82,200

Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

  • The hourly or salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in Colorado. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.ElevanceHealthinc.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.

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Please use the links below to review statements of protection from discrimination under Federal law for job applicants and employees.

  • EEO Policy Statement

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Elevance Health, Inc. is an E-verify Employer

Need Assistance?

Email us (elevancehealth@icareerhelp.com) or call 1-877-204-7664

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