Anthem, Inc. Consumer Service Associate in Norfolk, Virginia
SHIFT: Day Job
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
Consumer Service Associate
Location: Denver, CO, Roanoke, Richmond and Virginia Beach, VA
Hours: 8 hour shift between 6 am - 9 pm EDT
Mandatory overtime as needed
The Consumer Service Associate is responsible for assisting national marquee client(s) with the Anthem at Your Service Model. Primary duties may include, but are not limited to:
Understands and communicates the benefit design packages to members as defined by employer.
Interacts with members verbally and in written form to ensure appropriate engagement is achieved.
Interprets plan benefit design, resolves claim, benefit, and enrollment issues while making a connection during the contact.
Assist in increasing member's engagement into appropriate programs and offerings.
Acts as trusted advisor and educator on health care related inquiries.
Requires a high school diploma; 5+ years of experience in customer service, including excellent communication both verbal and written and problem solving skills; or any combination of education and experience, which would provide an equivalent background.
Experience in successful resolution of high level/sensitive customer service issues.
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2019 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.