Anthem Inc. Health Insurance Jobs

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Anthem, Inc. Account Management Analyst Senior in Norfolk, Virginia


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

Title: Account Management Analyst Senior

Location: Richmond, VA | Indianapolis, IN | Mason, OH | Atlanta, GA | Norfolk, VA

Essential duties to include, but are not limited to:

  • Responsible for assisting in developing and building improved methodologies and practices consistent with current enterprise goals.

  • Participates on change initiatives teams and works with Business and IT SMEs to document the needs of the department.

  • Gathers data and information for analysis and review.

  • Acts as a team member on change and improvement initiatives.

  • Participates in changes across the organization and in improving new or existing processes, methodologies and practices through observation, research and data collection and analysis.

  • Monitors adoption and use of process, tools and practices.

  • Review and update process documentation on a scheduled basis

  • Create and maintain instructional video vignettes that demonstrate how to effectively use member experience digital tools

  • Daily interaction with various levels of associates across the enterprise


Minimum Requirements:

  • Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 3 years experience in any of the following: coaching, mentoring, monitoring and measuring Information Technology process, tools and standard practices; or any combination of education and experience, which would provide an equivalent background.

    Preferred Skills:

  • Relevant experience/certification in applicable domain such as Project Management and/or process management is strongly preferred.

  • Great comunication skills (both written and verbal)

  • Experience with SharePoint

  • Great time management and organizational skills

    We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

    REQNUMBER: PS57823-Norfolk-Norfolk