Anthem Inc. Health Insurance Jobs

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Anthem, Inc. Implementation Coordinator or Coordinator Lead in Des Moines, Iowa

Description

SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem Blue Cross, a proud member of the Anthem, Inc. family of companies, it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve.

Implementation Coordinator or Coordinator Lead (Job Family) * Monday-Friday Central Time Ability to travel between 10-25% of the time and work additional hours may be required.

*Please note: This position may be filled at either the Implementation Coordinator or Implementation Coordinator Lead tiles. The Hiring Manager will determine the level based upon the selected applicant's skillset relative to the qualifications listed for this position.

Job Description - Implementation Coordinator Responsible for leading the implementation process for new accounts and monitoring renewal implementations.

Primary duties may include but are not limited to:

  • Ensures completion of all critical deliverables from multiple disciplines to assure timely and accurate implementation of our customers' benefit plans.

  • Assumes full responsibility for successful performance on account-specific performance guarantees, with associated financial penalties.

  • Develops and implements tracking mechanisms and tools for account implementations.

  • Leads cross-functional implementation meetings to assess the organization's ability to meet prospective accounts' requirements and ensure the completion of all critical deliverables.

  • Leads projects related to implementation.

    Job Description - Implementation Coordinator Lead Leads the implementation process for new accounts and monitors renewal implementations.

    Primary duties may include, but are not limited to:

  • Project manages new case implementation activities and serves as a liaison between the Account Management team, Sales team, Sales Support, and customers.

  • Ensures completion of all critical deliverables from multiple disciplines to assure timely and accurate implementation of our customers' benefit plans.

  • Accountable for the accuracy, timeliness, and completeness of the implementation process.

  • Develops effective relationships with existing new accounts and internal departments, such as Sales Support Services, Operations, Sales, and Underwriting.

  • Works with Director, Account Management Services on tracking, monitoring, and reporting progress of all functional areas throughout the implementation process.

  • Helps to develop tools and best practices necessary to improve installations; Provides ongoing root cause analysis; identifies opportunities for process improvement.

  • Acts as primary contact/liaison between customers to resolve implementation plan design and customer deliverables issues.

  • Supports Sales and Sales Support teams in developing prospects and responding to RFPs and actively participates in finalist meetings.

  • Leads corporate projects as assigned, develops and implements tracking mechanisms and tools for account implementation.

Qualifications

Required Qualifications - Implementation Coordinator

  • Requires a BA/BS degree and a minimum of 3 years of related experience; or any combination of education and experience which would provide an equivalent background.

    Required Qualifications - Implementation Coordinator Lead

  • Requires BA/BS degree in related field and a minimum of 5 years exp. in health insurance field; or any combination of education and experience which would provide an equivalent background.

  • Ability to travel as needed.

    Preferred Qualifications – Implementation Coordinator & Coordinator Lead

  • Project Management Professional (PMP) designation and State licensure to sell health benefits is strongly preferred.

  • MBA degree highly desirable

  • Sales and/or implementation experience strongly preferred.

    We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

    Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

    REQNUMBER: PS59103-Iowa

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