Anthem Inc. Health Insurance Jobs

Job Information

Anthem, Inc. Operations Expert in Denver, Colorado


SHIFT: Day Job

SCHEDULE: Full-time


Responsible for providing technical direction, guidance and resources to claims, customer service, or member associates on a daily basis.

Primary duties may include, but are not limited to:

  • Join in group discussion on process improvement, automation and resource alignment, providing useful input and suggestion.

  • Serves as a first line resource for operation associates for workflow and technical related processes

  • Provides operational training

  • Assists associates by answering day-to-day technical questions

  • Encourages a teamwork environment

  • Monitors inventory to ensure workflow remains uninterrupted

  • Handles complex case research and resolution

  • Reviews, interprets and maintains records of service level, quality, accuracy, and productivity

  • Reviews department policy and procedure manuals for accuracy

  • Works with training department to ensure procedures and policies are accurate and complete.

Applicable to Colorado Applicants Only Hourly Pay Range*: $22.41/hr - $28.02/hr Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
* The hourly or salary range is the range Anthem in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in Colorado. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.



  • A HS diploma or equivalent; 5 years related experience and 3 years of experience and expertise with company relevant automated processing systems; or any combination of education and experience, which would provide an equivalent background.

  • Strong written and oral communication skills

  • Previous leadership experience preferred.

  • PC, analytical and problem solving skills

  • Enrollment and billing experience preferred.

  • For URAC accredited areas the following applies: Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.