Anthem Inc. Health Insurance Jobs

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Anthem, Inc. Staff VP, Contact Center Operations in Cerritos, California

Description

SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

Job Description: Staff VP, Contact Center Operations

Locations: Richmond VA, Midland GA, Las Vegas NV and/or Indianapolis, IN.

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Description:

The leader will be responsible for all aspects of the member experience for Local Experience Operations in Anthem’s Commercial Business Division. Lead and manage the successful operation of the business strategies through collaboration with and influencing internal stake holders including State Plan Presidents, Sales, and Account Management. Oversees multiple call centers, executes strategies to deliver industry leading member results. Improves processes and partners across lines of business to develop consistency and share best practices.

Oversight of a large virtual team spanning multiple locations in addition to external contract and temporary labor. Drives results, associate engagement, and manager effectiveness. Leads systems consolidation efforts, compliance requirements, and monitors state/federal regulations. Manages special projects and oversees budget. Hires, trains, coaches, counsel, and evaluate performance of direct reports.

Primary duties may include but are not limited to:

  • Oversees multiple call centers, executes strategies to deliver industry leading member/provider service results

  • Improves processes and partners across lines of business to develop consistency and share best practices

  • Drives results, associate engagement, and manager effectiveness

  • Builds strong partnerships with Plan Presidents and collaborates with marketing partners and key external constituents to grow and retain appropriate membership

  • Strong executive presence and strategic thinking capabilities

  • Leads systems consolidation efforts, compliance requirements, and monitors state/federal regulations

  • Manages special projects and oversees budget

  • Hires, trains, coaches, counsel, and evaluate performance of direct reports

Qualifications

  • 10 + years of management experience in a call center/operations area in the managed care and/or insurance industry

  • Contact Center operations experience preferred

  • Regulatory and government experience preferred

  • BA or BS required; Master’s preferred

  • Healthcare industry experience preferred

  • Travel Requirements - 20-30%

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.

REQNUMBER: PS41829

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